TrueShield Auto Glass ("we", "us") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
- Contact information — name, phone number, and email address you provide when requesting a quote, booking an appointment, or contacting us.
- Service information — vehicle details (year, make, model, VIN), service address, insurance information you choose to share, and job history needed to perform auto glass services.
- Payment information — processed by our payment providers; we do not store full card numbers.
- Usage information — standard website logs and analytics used to operate and improve our site.
How we use your information
- To provide quotes, schedule appointments, dispatch technicians, and perform services.
- To send service-related communications you have opted in to, including text messages about quotes, appointments, technician updates, invoices, and support. See our SMS Terms & Conditions.
- To process payments and maintain records of completed work and warranties.
- To respond to your questions and provide customer support.
Text messaging and consent data
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We use service providers (such as our messaging and telephony platform) solely to deliver the messages you have requested. Text messaging opt-in data and consent are never sold, rented, or shared for marketing.
Sharing
We share information only with service providers who help us operate (messaging delivery, payment processing, scheduling infrastructure), with insurers when you ask us to bill an insurance claim, or when required by law. We do not sell your personal information.
Retention and security
We retain service records as required for warranties, accounting, and legal obligations, and protect your information with industry-standard safeguards.
Your choices
- Opt out of text messages at any time by replying STOP; reply HELP for assistance.
- Request access to, correction of, or deletion of your personal information by contacting us.
Contact us
TrueShield Auto Glass — support@trueshield.glass · (225) 244-9401